Help centre

A little help for the next leg.

Practical guidance for focus sessions, virtual journeys, collections and accounts in Minutes & Maps version 1.0.8 for Windows and macOS.

How to get started

Choose a destination, set the focus time you want to protect, then begin the session. Completed focus contributes virtual distance to the active journey.

Focus session help

If a session does not complete as expected, first keep the app open, check that the session is still active and retry after restarting the app.

Journey and progress

Travel progress belongs to your chosen virtual route. It is not based on your physical position or real GPS location.

Accounts and sign-in

Sign in with the email address and password you used to create your account. Do not share sign-in codes or account credentials with anyone.

Friends feature

Friends are optional. Friend presence and positions refer to travel inside the shared virtual map, not real-world location.

Collections and passport

Arrival memories, city stamps and postcards are linked to completed virtual journeys and appear in the collection experience.

Troubleshooting steps

Confirm the app is fully closed, then reopen it.
Check that your internet connection is available for account-linked features.
Sign in with the email address used when the progress was created.
Record what you expected, what happened, and the step where it occurred.
Include any error text, your app version and your operating system when contacting support.

Before reinstalling or clearing app data, make sure your progress has synced to your account. If you are unsure, contact support first to avoid losing local progress.

Account deletion

Account deletion is available in the app under Settings > Account management. Read the steps and consequences on the account deletion page.

Contact

Email support@minutesandmaps.com with a clear subject and the steps needed to reproduce the problem.