Help centre

A little help for the next leg.

Practical guidance for focus sessions, virtual journeys, collections and accounts. Release-specific details will be expanded as the final build is verified.

How to get started

Choose a destination, set the focus time you want to protect, then begin the session. Completed focus contributes virtual distance to the active journey.

Focus session help

If a session does not complete as expected, first keep the app open, check that the session is still active and retry after restarting the app.

Journey and progress

Travel progress belongs to your chosen virtual route. It is not based on your physical position or real GPS location.

Accounts and sign-in

Friends feature

Friends are optional. Friend presence and positions refer to travel inside the shared virtual map, not real-world location.

Collections and passport

Arrival memories, city stamps and postcards are linked to completed virtual journeys and appear in the collection experience.

Troubleshooting steps

Confirm the app is fully closed, then reopen it.
Check that your internet connection is available for account-linked features.
Sign in using the same account method used when the progress was created.
Record what you expected, what happened, and the step where it occurred.
Keep any error text available for the future support contact.

Avoid reinstalling or clearing app data until the account and synchronization behaviour has been confirmed for the release build.

Account deletion

Read what deletion means and how the verified request path will work on the account deletion page.

Contact

Email support@minutesandmaps.com with a clear subject and the steps needed to reproduce the problem.